Returns & Exchanges

At JumpPlus, we want you to be completely satisfied with your electronics; if your purchase doesn't meet your expectations, you can return it within 30 days for a full refund or exchange. Please ensure all items are in their original packaging with all included accessories and documentation.

1

Initiate Your Return

Log in to your JumpPlus account and navigate to your order history to select the items you wish to return and print your prepaid shipping label.

2

Pack Your Device

Securely place the electronic device in its original manufacturer box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.

3

Ship the Package

Affix the provided return label to the outside of your package and drop it off at any authorized courier location or schedule a home pickup.

4

Inspection and Refund

Once our technicians verify the device's condition and serial number, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing